Policies

Our policies set out our commitments to customers, the way we will operate and standards we expect to be achieved. Policies include how we allocate properties, how we handle complaints and how we deal with anti-social behaviour.

Tenancy Policy

Tenancy Policy

Tenancy Policy

This policy aims to set out how different tenancy types will be offered and reviewed, and also identifies the circumstances when tenancies may not be renewed.

Tenancy Policy.pdf [pdf] 115KB

Allocations Policy

Allocations Policy

Allocation Policy

This policy sets out Bromford’s approach to letting properties for general needs housing and for our retirement living schemes. 

Allocations Policy.pdf [pdf] 157KB

Anti-Social Behaviour (ASB) Policy

Anti-Social Behaviour (ASB) Policy

Anti-Social Behaviour Policy

Bromford seeks to empower our customers, and the residents of the wider communities in which we work, to live together peacefully and without fear of crime and anti-social behaviour.

ASB Policy.pdf [pdf] 154KB

Complaints Policy

Complaints Policy

Complaints Policy

When services fail to meet customer’s expectations we want to listen carefully to what customers tell us, respond appropriately where services have failed or fallen below standard and improve services in response to complaints.

Complaints Policy[pdf] 181KB

Unreasonable Complainant Policy.pdf [pdf] 79KB

Compensation Policy.pdf [pdf] 103KB

Click here to view our service standards:  SVHS Service Standards 2018 - 19.pdf [pdf] 92KB

Equality and Diversity Policy

Equality and Diversity Policy

Equality and Diversity Policy

Bromford recognises that discrimination and victimisation is unacceptable. This policy outlines our commitment to Equality and Diversity.

Equality and Diversity Policy.pdf [pdf] 184KB

 

Mutual Exchange Policy

Mutual Exchange Policy

Mutual Exchange Policy

Bromford encourages applications for mutual exchanges between tenants either of Bromford or with a tenant of anotherassociation or Local Authority.

Mutual Exchange Policy.pdf [pdf] 201KB

 

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