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Severn Vale Housing merged with Merlin Housing Society  on 2 January 2019.  Merlin Housing Society is a subsidiary of Bromford Group and operates as Bromford.

You can still contact us in the normal ways and use this site to pay your rent or report repairs.

News Archive

Web chat goes live

Web chat via smartphone January sees the launch of our new web chat service - so for customers who are digitally savvy, there's no need to wait on the phone, you can log a repair, check your rent balance, ask about payments or pretty much anything else!

By going digital, we can offer a more efficient customer service to answer most enquiries, and at the same time free up the phone lines for those important one-to-one telephone conversations for more complex issues or to support more vulnerable customers.

web chat on your PC We'll be trialling webchat during office hours only to begin with, and hope to trial some evenings also - more news to follow.

Want to give it a try? Next week, simply head over to & ask away #godigital #customersfirst

** Webchat goes live Monday 29 January **

Chat Live now!

Web Chat

I'm sorry, there is nobody available for live chat at the moment. For more information about live chat, including our opening hours, please visit

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