"I joined Severn Vale as an administrator in March 2017, but I quickly fell in love with housing and decided that I would like to progress to becoming a Housing Officer.
The housing sector fascinates me and I wanted to learn as much as possible. I have been studying the CIH level 3 in Housing Practice since September. It’s a ten-month course which is assignment based and I study online. I’m currently on the third of four modules.
I know it sounds idealistic, but I got into housing because I really want to make a difference to the communities in which I work. I’m really interested in neighbourhood management and what can be done to help residents live in a safer, more pleasant environment.
No two days are the same in my job and every day is busy. I’m usually in at about 8am. The first thing I do is set out my priorities, urgent cases, phone calls needing immediate attention. At the beginning of the week I concentrate more on rent arrears and urgent cases and then later in the week I am out and about on my patch visiting tenants, investigating tenancy breaches, dealing with reports of Anti-Social Behaviour and so on.
When I first started working as a housing officer I shadowed Ashley Bayliss who showed me the ropes. I now look after 375 properties in Brockworth and Shurdington and the days just fly by."
Who is your housing officer?
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