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A day in the life of a housing officer

"I joined Severn Vale as an administrator in March 2017, but I quickly fell in love with housing and decided that I would like to progress to becoming a Housing Officer.

The housing sector fascinates me and I wanted to learn as much as possible. I have been studying the CIH level 3 in Housing Practice since September. It’s a ten-month course which is assignment based and I study online. I’m currently on the third of four modules.

Karen Reid Housing Officer I know it sounds idealistic, but I got into housing because I really want to make a difference to the communities in which I work. I’m really interested in neighbourhood management and what can be done to help residents live in a safer, more pleasant environment.

No two days are the same in my job and every day is busy. I’m usually in at about 8am. The first thing I do is set out my priorities, urgent cases, phone calls needing immediate attention. At the beginning of the week I concentrate more on rent arrears and urgent cases and then later in the week I am out and about on my patch visiting tenants, investigating tenancy breaches, dealing with reports of Anti-Social Behaviour and so on.

When I first started working as a housing officer I shadowed Ashley Bayliss who showed me the ropes. I now look after 375 properties in Brockworth and Shurdington and the days just fly by."

Who is your housing officer?

To find out the name of your housing officer, head over HERE to find out

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