Item needing attention that is your responsibility
|
Exceptions
|
| Plumbing |
|
| Plugs and chains to basins, baths and sinks |
|
| Blockage to sink, washbasin or bath |
Unless in an apartment block or for elderly or disabled customers |
| Re-washering taps (expect mixer taps) |
Unless for elderly or disabled |
| Electrical |
|
| Replacement of fuses, bulbs, lamps and fluorescent tubes, starter buttons and electric light bulbs (including 3-pin electric light bulb) |
Unless in communal areas or retirement housing |
| Replacement of bulbs in electric fires |
|
| Interior and exterior |
|
| Chimney sweeping |
Unless following a gas service |
| Damage due to forced entry by police |
Unless an incident number can be provided from the police |
| Dividing fences (side or rear) |
Unless backing onto stream or communal areas |
| Doorbells |
Unless retirement building |
| Door adjustment after carpet fitting |
|
| Fence pale broken or missing |
|
| Fence pale loose |
|
| Footpaths other than those from front gate to front door, from front to back door and to shed |
|
| Glazing |
Unless an incident number can be provided from the police |
| Keys |
Apart from suited and retirement housing |
| Miscellaneous |
|
| Pest Control |
Unless in communal areas |
| TV aerials |
Unless in communal areas |
| Problems with mains water |
Contact your local water provider |
| Problems with loss of electrical supply |
Contact your electricity provider |
| Problems with your gas supply |
Contact your gas supplier |
| Damage to property or neighbouring property, for example leaks from your appliances or DIY (please note – claim to be made against tenant’s own contents insurance) |
|
| Replacement of gas fires you own if condemned during a gas service (Note: Severn Vale offer to fit an electric fire in its place Free of charge) |
|
| Reconnection or disconnection of gas cookers |
|
| Refixing and replacement of wall tiles (including sealing and grouting) |
Unless for elderly and disabled showers |
| Outdoor wooden sheds |
|
| Renewal of toilet seats |
Unless for elderly or disabled |
| Renewal of washing-line post and lines |
Unless in communal areas |
| Easing inside doors |
Unless for elderly or disabled |
| Removal of redundant but safe pipework |
|
| Driveways and driveway gates |
|
| Customer’s own electrical fittings |
|
| All internal decoration (includes new plasterwork and any repair work following response or planned maintenance, for example new central heating) |
|
| Showerhead (if water pressure low on shower head it may need descaling) |
|
| Installation and renewal of gas meters (includes covers and doors) |
|
| Installation and renewal of electric meters (includes covers and doors) |
|
| Tumble driers (even those fitted at start of tenancy) |
|
