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Response times to reported repairs will vary depending on their urgency and will be determined according to the following levels of priority:-
Priority Description
|
Timescale/Example
|
| Priority 1 |
|
| For any fault where danger exists to persons or property we will respond to remove danger and make safe. |
24 Hour call out(Fire, flood or no electrics etc) |
| Priority 2 |
|
| For any fault which, if persisting would cause serious inconvenience to persons or property we will attend and aim to complete repair. |
Within 7 days(Leaks, no hot water or heating) |
| Priority 3 |
|
| For any other fault we will attend and complete repair. |
Within 1 month(Repairs to front door locks, kitchen units etc) |
| Priority 4 |
|
| Emergency call out for emergencies only:-*Out of hours: After 5pm Monday to Thursday. *After 4.30pm on Fridays. *24hr callout on Weekends and Bank holidays |
24 Hour call out(Fire, flood or no electrics etc) |
| Priority 9 |
|
| For non-essential repairs |
Up to 1 year(Fencing, paths, plastering etc) |
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