Severn Vale Housing Society

Here we provide details about how your rent is decided and how to make your rent payments. It also describes what we do in cases of rent arrears and what we do when rent is not paid. If you are having difficulty with your rent or you require further help please contact our main switchboard telephone number and ask for help with a rent enquiry.

Your rent is due weekly. Please note we consider your account to be in arrears if a payment has not been received by the Sunday of that week.

Rent statements are sent to you every three months (quarterly).

You can pay your rent using any of the following methods:

You now have the option to pay your rent/service charges online via the Allpay website. Please note that Allpay provide a secure internet payment service which they do not charge you for.

Please read the information below before making your first payment online, if you have any questions about this facility please contact Rent Payment Queries on 01684 272724 or 01684 272725.

We understand that your personal circumstances may change (for example through illness or unemployment) which may make it difficult for you to pay your rent. Rent arrears are serious and we take a firm but fair approach to the recovery of arrears.

We keep control of arrears by providing you with advice on benefits, by promptly informing you of changes to your rent charges and making early contact with you if your account goes into arrears. We will then make a financial assessment of your circumstances and do our best to make realistic arrangements to pay off the arrears. In cases of persistent rent arrears we will take legal action to evict the householder and repossess the property under Section 8 of the Housing Act, 1988.

Please click on the read more button below for details of our Rent Arrears Statistics: