Severn Vale Housing Society

Fire safety in your own home is an important issue. Please read our leaflet on Fire Safety in Your Home and also Smoke Alarm information sheet.

For more information please visit http://firekills.direct.gov.uk/index.html

Remember if there is a fire in your home get out and stay out - call 999.

Severn Vale Housing are required by law to ensure that all gas, oil and solid fuel appliances in our properties are inspected annually.

This service and safety check benefits you in three ways:-

• The safety check gives you reassurance that your appliance is working safely.
• A regularly serviced and well maintained appliance is less likely to break down.
• A regulary serviced and well maintained appliance will work more efficiently and save you money on your heating and hot water bills.

Severn Vale Housing is committed to providing a high-quality repairs service to ensure your home is well looked after.

You are responsible for any intentional or unintentional damage that is caused to your property through neglect, misuse or criminal damage. Our responsibility is to keep in good repair the structure and outside of the property.

You can contact Severn Vale by a number of methods to report a repair. By ringing our Repairs Help Desk on: 01684 272700

Or by visiting our office or contacting us through the menu above.

We have recently improved our Tenant Handbook and we hope it will make it easier and quicker for you to report a repair. You should find the booklet simple to use and we have included clear diagrams and simple explanations for some of the most common problems you may have.