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Report a Repair

Reporting a Repair OnlineClick here for the Repair Reporting Service

You can now report your repair online using Severn Vale Housing's online Repair Reporting Service. 

The repair reporting tool is quick, convenient and easy-to-use.

The online repair reporting service helps us to provide you with the best possible service.  You can also find useful tips and advice using this service.

Note:  Please contact us by telephone in the case of an emergency.


Reporting a Repair by Telephone

Alternatively, you can report your repair by telephone on 01684 272727.

When reporting a repair by telephone, it would be helpful if you would provide us with the following information:

  • Your name 
  • Your address
  • Your telephone number
  • Details of the fault or the repair required
  • Location of the fault or repair 
  • Arrangements for accessing your property 


Out of Hours - Emergency Repairs Service - 0800 783 4348

Severn Vale Housing has an emergency out of hours repairs service which is available during the following times:

  • After 5pm Monday to Thursday
  • After 4:30pm on a Friday
  • All day on a Saturday, Sunday or Bank Holiday

To request an emergency out of hours repair telephone 0800 783 4348


How quickly will my repair be fixed?

Registered under the Industrial and Provident Societies Act, 1965.
Register Number: 28557R.

Registered Office: Severn Vale Housing Society Limited, Shannon Way,
Ashchurch, Tewkesbury, Gloucestershire, GL20 8ND.
Housing Corporation Registration No.: 4171.

  • New Futures
  • Positive about disabled people
  • Safe
  • Customer Approved
  • Respect Standard for Housing Managment
  • Positive about disabled people
  • National Housing Federation