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Our Service Standards

We aim to offer all of our customers a consistently high quality of service, which is professional, fair and friendly at all times. We have consulted our customers to produce standards so you know what level of service you can expect to receive from us.

Customers have been involved in defining and agreeing our standards and will continue to be involved in monitoring them to make sure we keep our promise to you.

We will regularly publish the results of our performance in our customer magazine 24/Severn, and on our website.  We will also review our standards each year to make sure that they continue to reflect what matters to you.

If you believe we are not achieving our standards in any area then please let us knowWe can be contacted on 01684 272727 or by email.

 

Registered under the Industrial and Provident Societies Act, 1965.
Register Number: 28557R.

Registered Office: Severn Vale Housing Society Limited, Shannon Way,
Ashchurch, Tewkesbury, Gloucestershire, GL20 8ND.
Housing Corporation Registration No.: 4171.

  • New Futures
  • Positive about disabled people
  • Safe
  • Customer Approved
  • Respect Standard for Housing Managment
  • Positive about disabled people
  • National Housing Federation