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Our Service Standards

We aim to offer all of our customers a consistently high quality of service, which is professional, fair and friendly at all times. 

We will regularly publish the results of our performance in our customer magazine 24/Severn, and on our website.  We will also review our standards each year to make sure that they continue to reflect what matters to you.

If you believe we are not achieving our standards in any area then please let us knowWe can be contacted on 01684 272727 or by email.


Registered under the Industrial and Provident Societies Act, 1965.
Register Number: 28557R.

Registered Office: Severn Vale Housing Society Limited, Shannon Way,
Ashchurch, Tewkesbury, Gloucestershire, GL20 8ND.
Housing Corporation Registration No.: 4171.

  • New Futures
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  • Customer Approved
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  • Positive about disabled people
  • National Housing Federation