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Communication at Severn Vale Housing

Good communication is an essential part of any business and Severn Vale Housing prides itself on sending clear messages that can be easily understood by all its customers. Clear communication is encouraged throughout the organisation and staff members are trained to use plain English in all the written work we carry out. Our publications are available to download from our website, as well as being available in a printed format.

Accessibility options
If you have visual impairment that makes it difficult for you to read our printed publications, there are alternative options available. If you would like to receive publications in audio, large type, or translated into another language, please contact us by telephone on 01684 272727 or email us. If you prefer to access the publications online, you can Download Adobe Reader to view PDF files. You can also use Adobe Reader to read aloud PDF files.

Our website has various accessibility options available for you to resize text, use audio to read web pages, use a keyboard for browsing, or translating the website into another language.

Our customer magazine
24/Severn is our customer magazine which is published four times a year. It contains useful information about our services and up-to-date news about the communities we serve. SVHS work with the customer editorial panel to ensure the content is customer focused.

Annual report and other publications
Following a review of the annual report publication in 2012, we decided to include a more creative response to our requirement within the customer magazine. This proved to be popular with staff and customers alike, and also helped to save money on a separate publication.

Press and public relations
The Marketing and Communications team provide information to our customers, members of the public and issue regular press releases in the local and trade press. Contact them direct by email: or call 01684 272748.

Registered under the Industrial and Provident Societies Act, 1965.
Register Number: 28557R.

Registered Office: Severn Vale Housing Society Limited, Shannon Way,
Ashchurch, Tewkesbury, Gloucestershire, GL20 8ND.
Housing Corporation Registration No.: 4171.

  • New Futures
  • Positive about disabled people
  • Safe
  • Customer Approved
  • Respect Standard for Housing Managment
  • Positive about disabled people
  • National Housing Federation