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Complaints, comments and compliments

We recognise that occasionally things go wrong and therefore we need to respond promptly to put them right. 

We welcome and encourage all customers to give their views and opinions, as this can help improve our services.  We also welcome praise when our staff do things well.

To make a complaint, comment or compliment:

Independent advice and guidance can be found from the following organisations:

Citizens advice logo

Guide Information Services logo

For more information please download the Complaints, Comments and Compliments Leaflet.

complaints charter We are committed to complaints which is why we have signed up to the Charter Insitute of Housing's complaints charter. Click the image to learn more about the charter.

Registered under the Industrial and Provident Societies Act, 1965.
Register Number: 28557R.

Registered Office: Severn Vale Housing Society Limited, Shannon Way,
Ashchurch, Tewkesbury, Gloucestershire, GL20 8ND.
Housing Corporation Registration No.: 4171.

  • New Futures
  • Positive about disabled people
  • Safe
  • Customer Approved
  • Respect Standard for Housing Managment
  • Positive about disabled people
  • National Housing Federation