Complaints, comments and compliments

We recognise that occasionally things go wrong and therefore we need to respond promptly to put them right. 

We welcome and encourage all customers to give their views and opinions, as this can help improve our services.  We also welcome praise when our staff do things well.

To make a complaint, comment or compliment:

• Telephone: 01684 272727
• email: customer.services@svhs.org.uk
• Write to us
• Visit our offices
• Arrange for a member of staff to visit you

Independent advice and guidance can be found from the following organisations:

For more information please download the Complaints, Comments and Compliments Leaflet.

We are committed to complaints which is why we have signed up to the Charter Insitute of Housing's complaints charter. Click the image to learn more about the charter.